FAQs

Everything you need to know about our sweet treats.

Can I choose the candies in my mix?

Yes. Choose the candies and quantities offered in the product options, then add your custom assortment to your cart.

How are candy mixes packed?

Your selected assortment is packed in the bag, jar, or bowl shown on the product page. Check the listing for size and quantity details.

Do you accommodate allergens?

Products may contain or come into contact with nuts, soy, dairy, wheat, or other allergens. Customers with food allergies or sensitivities should carefully review all ingredient and allergen information before purchasing. Ingredient and allergen information may vary by product or manufacturer.

How should I store my candy?

For best results:

  • Keep candy in a cool, dry place
  • Avoid direct sunlight
  • Refrigerate chocolate or melt‑prone items during warm months

How long does shipping take?

Shipping options and estimated delivery dates are shown at checkout. Transit times may vary by destination and carrier.

Can I cancel my order?

Orders may be canceled only if they have not yet shipped. Please contact us as soon as possible if you need to cancel an order. Once an order has been transferred to the carrier, it cannot be canceled.

What is your returns policy?

Due to the nature of food products, all sales are final.
We do not accept returns or exchanges.
Refunds are only issued for orders canceled before shipment or for verified damaged items (not melting).

Are your candies fresh?

Yes! We carefully source our candies and inspect them for freshness and quality before packaging.

How long does order processing take?

All orders require 2–5 business days for processing and packaging.
Processing time allows us to:

  • Inspect candy for freshness and quality
  • Package items securely to prevent melting or breakage
  • Prepare insulated or ice‑pack shipping (when needed)
  • Ensure accurate order fulfillment

Processing time does not include carrier transit time.
Once your order is handed to the carrier, delivery time will depend on the shipping method selected at checkout.

What are the shipping costs?

Standard shipping is a flat rate of $7.99, with free shipping on purchases of $50 or more. Expedited shipping is also available. Available shipping options and prices are shown at checkout.

Do candies melt during shipping?

Some candies can melt, especially gummies, chocolates, and marshmallow‑based items.
We package carefully, but once the carrier has the package, we cannot control temperature exposure.

Can I buy candy in bulk?

Yes! Many items are available in larger quantities. If you need bulk for parties, events, or business use, feel free to contact us.

How do I track my order?

Once your order ships, tracking information will be provided using the contact information associated with your order. Please allow time for the carrier to update tracking information after your package is accepted.

What if my order arrives damaged or incorrect?

If your order arrives damaged (excluding melting) or you receive an incorrect item, please contact us within 48 hours of delivery. Photo evidence is required for review.

Will my candy mix look exactly like the photos?

Product photos are provided as examples. Colors, shapes, sizes, and assortment appearance may vary slightly by product, manufacturer, or batch.

Can I make changes to my order after placing it?

Cancellation and modification aren't necessarily the same thing. Someone may accidentally choose the wrong size, candy, address, etc. If you have a policy for changes before fulfillment, that's worth answering separately.