All sales are final due to the nature of food products. Refunds or replacements are only considered in the specific situations outlined below.

No. We do not offer refunds for melting.
Candy can melt during transit, especially in warm weather, and this is outside our control once the carrier has the package.

Once an order is transferred to the carrier, shipping delays and transit issues are outside our direct control. If tracking shows your package as delivered but you cannot locate it, please contact the carrier to open a claim or investigation. We will assist where possible.

If your items arrive damaged (excluding melting), contact us within 48 hours of delivery.
Please include photos of the packaging and items.
We will review and may offer a replacement or partial refund depending on the situation.

Orders may be canceled only if they have not yet shipped. Please contact us as soon as possible if you need to cancel an order. Once an order has been transferred to the carrier, it cannot be canceled.

No. Due to the nature of food products, we do not accept returns or exchanges on candy products.

If you receive an incorrect item, please contact us within 48 hours of delivery and include photos of the items received. We will review the issue and work with you to make it right.

We cannot refund orders shipped to an incorrect or incomplete address provided by the customer.
If the package is returned to us, the customer is responsible for reshipment costs. 
Please contact us as soon as possible if you notice an incorrect shipping address.