This shop sells edible candy products. By placing an order, you agree to these Terms of Service and all applicable shop policies. We reserve the right to update or modify these terms at any time without prior notice.

We strive to provide accurate descriptions, photos, and ingredients details. However, product colors, shapes, sizes, and appearance may vary slightly by product, manufacturer, or batch.

All prices are listed in USD. We accept major payment methods available at checkout. Orders are not considered complete until payment is successfully processed.

Processing time is 2–5 business days. This timeframe includes quality checks, packaging, and preparation for shipment. Processing time does not include carrier transit time.

We currently ship within the United States only. International shipping is not offered at this time. Once a package is handed to the carrier, delivery time and handling are outside our control. Customers are responsible for providing accurate shipping information.

Candy may melt during transit, especially in warm weather. We package items securely, but we cannot guarantee melt‑free delivery. By purchasing, you accept the risk of melting and understand it is not eligible for refunds or replacements.

All sales are final due to the nature of food products. Returns and exchanges are not accepted. Refunds or replacements may be provided for verified damaged or incorrect items, excluding melting, as outlined in our Refund Policy.

If your order arrives damaged (not melted) or incorrect, contact us within 48 hours of delivery. Photo evidence is required for review.

Once an order is transferred to the carrier, shipping delays and transit issues are outside our direct control. If tracking shows a package as delivered but it cannot be located, customers should contact the carrier to begin a claim or investigation.

Products may contain or come into contact with nuts, soy, dairy, wheat, or other allergens. Customers with food allergies or sensitivities should carefully review all ingredient and allergen information before purchasing. Ingredient and allergen information may vary by product or manufacturer.

Customers agree not to:

• Resell our products without permission
• Submit fraudulent orders
• Attempt to bypass security or payment systems
• Harass or abuse customer support

To the extent permitted by law, Xoe Sweet is not responsible for issues resulting from:

• Melting or temperature exposure during transit
• Allergic reactions or sensitivities
• Carrier delays or mishandling
• Incorrect shipping information provided by the customer
• Improper storage or misuse of products

Customer information may be used to process orders, provide customer service, communicate regarding purchases, and operate our store. Personal information may be shared with service providers as necessary to process payments, fulfill orders, deliver services, and operate our website. Please refer to our Privacy Policy for additional information.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Requests to change or cancel an order must be submitted as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped. Once an order has shipped, it cannot be canceled.