Due to the nature of food products, all sales are final. We do not accept returns or exchanges. Refunds or replacements are considered only in the specific situations outlined in our Refund Policy.

All orders require 2–5 business days for processing and packaging.
Processing time allows us to:

• Inspect candy for freshness and quality
• Package items securely to prevent melting or breakage
• Prepare insulated or ice‑pack shipping (when purchased)
• Ensure accurate order fulfillment

Processing time does not include carrier transit time.
Once your order is handed to the carrier, delivery time will depend on the shipping method selected at checkout.

Once an order is transferred to the carrier, shipping delays and transit issues are outside our direct control.
If your package is lost, delayed, or marked delivered but cannot be located:

• Please contact the carrier directly to open a claim or investigation.
• We will assist where possible.

We offer the following shipping options:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

Once your order ships, you will receive a tracking number via email or SMS.
Please allow up to 24–48 hours for tracking updates to appear.

We do not offer international shipping at this time.
Orders can only be shipped within the United States.
Any orders placed with an international address will be canceled and refunded.

Many candies are heat-sensitive and may melt during transit. To help reduce the risk of melting:

• Cold packs are available for purchase.
• We recommend selecting Expedited Shipping during warm weather or when shipping to a hot climate.
• Melting caused by temperature exposure during transit is not eligible for a refund or replacement.

Cold packs and expedited shipping can help reduce the risk of melting but do not guarantee melt-free delivery.